Hill's Lawn & Landscape FAQ, Steamboat Springs, Colorado
FAQ
Common questions, clear answers.
What we get asked before the first estimate. Don't see your question? Reach out and we'll reply within one business day.
When does your season run?
Our landscaping season usually runs from about May 1 through mid-November, depending on snowmelt, ground thaw, and the first storms. We start booking recurring customers in late winter, so reach out before spring if you want a regular slot. Once the snow flies we switch over to snow and ice operations.
Do you offer snow removal?
Yes. In winter we currently focus snow operations primarily on commercial properties, HOAs, and property-management accounts, keeping them safe and accessible all season with snow removal, ice management (deicing walkways, driveways, entrances, and parking areas), and snow relocation to reclaim parking and access. Reach out before the season to get on the route.
What's your service area?
We focus on Steamboat Springs and Steamboat II. We generally don't cover outlying towns like Hayden, Oak Creek, Clark, or Craig. If your property sits just outside Steamboat, send your address and we'll let you know.
Is your fertilizer safe for kids and dogs?
Yes. Our standard fertilizer is organic and safe for children and animals. No chemical overspray. If a customer specifically asks for chemical weed control, we partner with licensed companies (Hill's is not chemical-certified).
Do I need to be home for the estimate?
Preferred but not required. If you can walk the property with John or the crew lead, we catch hidden scope faster: irrigation quirks, drainage issues, that one tree you hate. If you can't be there, no problem. We review many properties remotely using high-resolution satellite imagery, your photos and videos, and a quick phone walkthrough, then use satellite measuring software to calculate lawn, garden, and project square footage for an accurate written estimate.
What happens if I cancel a scheduled service?
More than 24 hours before the visit: no charge. Less than 24 hours: a 50% fee. Deposits on jobs over $1,000 are forfeit if cancellation is inside the window or mid-project. Full terms on the policies page.
How do you bill?
Invoices go out on the 1st of each month. Regular customers have a 15-day payment window; property management accounts get 30 days. 10% late fee kicks in after the window. We accept online card payments or mailed checks.
Are you insured?
Yes. The policies page states it clearly: if a customer's property is damaged by our services or employees, we cover the cost of repair or replacement. We're also not permitted to use customer-owned equipment, for insurance reasons.